At Fairlop Waters
TERMS AND CONDITIONS
Fairlop Waters Boat & Bike Hire — Terms and Conditions
1. Definitions and Agreement
In these terms, "the Company", "we", "us" and "our" mean [Fairlop Waters Boats & Bikes / registered company name]; "the Hirer", "you" and "your" mean the person making the booking and all members of their party; and "the Equipment" means the boat, bike, or other item hired, together with its equipment and inventory.
When you request a booking via our website or at any of our boat or bike stations, you are making an offer to hire the Equipment under these terms and conditions. A contract is formed only when we accept your booking. By making a booking you confirm you have read, understood and accepted these terms.
2. Age Requirements
At the time of booking you must be at least:
21 years of age for electric boat hire;
16 years of age for pedal, row or hammock boat hire;
18 years of age to be the responsible hirer of a bike.
We may ask for proof of age and identity, and may refuse hire if it is not provided.
3. Bookings, Prices and Payment
Advertised prices are in pounds sterling and include VAT. We reserve the right to correct errors in advertised or quoted prices at the time of booking confirmation.
The hire charge is payable to secure and confirm a booking. Full payment for small boat and bike hire is made at the point of booking, either in person or through online booking.
An increase in numbers can be made through the online booking system or in person on the day if additional Equipment is available. A reduction in numbers must be requested by direct contact from you, and any refund will be processed only on final agreement.
Priority is given to online bookings where we can. During periods of high demand we cannot guarantee the Equipment will be available immediately; the next available item will be provided as soon as possible. Self-drive motorboats are available for online booking during the week, but not at weekends or Bank Holidays. Self-drive electric boats are available on a first-come basis during these periods. Any delay in your arrival may shorten your hire, particularly at peak times, though we will try to provide your full hire wherever possible.
4. Identification and Security
We do not take a monetary security deposit. Instead, before releasing the Equipment, we will ask the responsible hirer to provide a valid photographic driving licence (or equivalent photographic ID), which we will hold for the duration of the hire as security and to verify identity. We will record the hirer's name and contact details from it.
Your identification will be returned to you when the Equipment is returned in good condition. We will not retain your physical identification after the end of your hire. Any personal details we record are used only to administer the hire and to recover any sums lawfully due to us, and are held in accordance with section 13 (Data Protection).
For the avoidance of doubt, the holding of identification does not limit your liability for damage, loss, late return or cleaning under these terms; any such charges are dealt with under sections 8, 10 and 11.
5. Collection of the Equipment
The Equipment will normally be available at the time of your booking from our Boathut in Fairlop Waters Country Park. Please make yourself known to the staff at the Boathouse. As we may be waiting for boats or bikes to be returned by other customers, we cannot absolutely guarantee that your Equipment will be ready at the exact time you booked.
6. Instruction
Before you take over the Equipment, we will give you suitable instruction, demonstrations, and information on safety, how to operate it, and the rules of the lake and park.
Bike rules — you and your party must at all times:
Not drive the bike into the lake;
Not leave the park at any time;
Not travel at excessive speed;
Give way to pedestrians;
Not drink alcohol and cycle;
Not carry more people than the bike is designed for — only the seats provided may be used.
Failure to adhere to these rules will result in your hire being ended without refund, and may make you liable for any resulting damage.
7. The Hirer's Charge and Responsibilities
You, the Hirer, are in charge of the Equipment and all those on board or riding with you. You agree to comply at all times during the hire with the rules of navigation and of the park as explained to you by our staff and as contained in any information provided with the Equipment. You are responsible for the Equipment, its inventory and its safe operation.
8. Returning the Equipment
The Equipment must be returned to the same location from which it was hired. It is your responsibility to allow sufficient time for timely return.
If you return the Equipment late, you will be liable to pay 25% of the hourly hire charge for every 15 minutes of delay.
If the Equipment is returned in a dirty and/or untidy state, a cleaning charge of £[amount] will be levied.
9. Accidents, Breakdown and Reporting
In the event of any accident or damage involving you, any other person, or any property, you must inform us immediately and record the name and contact details of any other people or operators involved.
In the event of a breakdown of a motorboat, contact us immediately for assistance. You must not interfere with, adjust, or attempt to repair any part of the boat's engine or controls.
10. Damage, Loss and Liability of the Hirer
Although the Equipment is insured against many risks by the Company, you remain responsible for any damage to or loss of the Equipment, its inventory or any third-party property arising from:
your breach of these terms or of the rules of the lake or park;
your deliberate acts; or
your or your party's negligence or misuse (including, for bikes, overloading or carrying more people than permitted).
In such cases you will be liable for the reasonable cost of repairing the damage, or of repairing or replacing any item that is missing or damaged at the end of the hire. We will provide evidence of the loss (such as photographs and a repair or replacement quotation) and will charge no more than our actual reasonable cost.
11. Damage and Additional Charges
We do not take a security deposit. Where you become liable under these terms for damage, loss, late return or cleaning, we will notify you in writing with evidence of the charge (such as photographs and a repair or replacement quotation) and an itemised invoice. Payment is due within [14] days. By making a booking you agree to pay such charges, and you authorise us to charge any payment card you have used or provided in connection with the hire.
12. The Company's Liability
The Company insures the Equipment against loss and maintains public liability insurance. Except for liability that cannot be excluded by law (including death or personal injury caused by our negligence, and your rights under the Consumer Rights Act 2015), the Company will not be responsible for any loss, damage or injury to the hire party or their possessions, howsoever caused.
13. Rights Reserved, Refusal and Termination
We reserve the right to refuse to hand over the Equipment if, in our reasonable opinion, you are unsuitable to take charge of it for any reason that may adversely affect the safety of any person or property. Where we do so and you have complied with your obligations, we will refund the hire charge and the contract will end without further liability on either side.
We reserve the right to refuse hire, or to terminate the hire and repossess the Equipment immediately, if you or any member of your party is or appears to be under the influence of alcohol or drugs. In that case we may retain the hire charge already paid.
We reserve the right to terminate the hire and repossess the Equipment if we have reason to believe you are carrying more people than the Equipment is licensed or designed to carry, are not operating it safely or responsibly, or have contravened any bylaw or these terms. In that case the hire charge already paid may be retained, and you remain liable for any damage or loss under section 10.
14. Data Protection and Images
On occasion, photographs or video may be taken of our boats and bikes for publicity purposes. If you prefer not to be photographed, please make us aware. Any personal information we hold about you is used only for the administration of your hire, the recovery of sums lawfully due, and where required by law, and is held in accordance with the UK GDPR and Data Protection Act 2018. Identification and contact details are retained only for as long as necessary for these purposes and are then securely deleted.
15. Cancellations and Changes
By you: If you need to cancel or change your booking, please advise us by telephone. You may change the date or time of your booking at any time. Cancellations are not permitted; instead you may move your booking to another available date or time.
By us: If the Equipment is not available or operation is impossible on the day of hire due to circumstances outside our control (for example adverse weather, navigational interruptions, damage or mechanical breakdown), we may cancel the agreement and will offer you a rebooking or a refund.
16. Governing Law and Disputes
This Agreement is governed by the law of England and Wales. Any dispute arising under it relating to boat hire shall first be submitted to mediation or, failing that, to arbitration under the British Marine Federation's Dispute Resolution Scheme, approved by the Royal Yachting Association. Nothing in this clause affects your statutory rights as a consumer.
Privacy policy:
Privacy & Cookie Policy Last updated June 2026
Fairlop Boats & Bikes ("we"/"us") operates fairlopboatsandbikes.co.uk and provides boat
and bike hire at Fairlop Waters. This policy explains how we handle your personal data
under UK GDPR and PECR.
Who we are: Fairlop Boats & Bikes, Fairlop Waters Country Park, Forest Road, Barkingside,
Ilford IG6 3HN. enquiries@fairlopboatsandbikes.co.uk · 07700 105100.
What we collect: enquiry details you give us (name, email, phone, message) and website
usage data via cookies (only where you consent).
How we use it: to respond to enquiries and provide our services (legitimate interests);
to understand/improve the site and measure marketing (your consent); to show relevant
Facebook/Instagram ads (your consent).
Cookies: our banner lets you accept or decline non-essential cookies — Essential (always
on), Analytics (Google, with consent), Marketing (Meta Pixel, with consent). Change your
choices any time via the cookie settings button.
Sharing: we use Wix (hosting), Google (analytics) and Meta (advertising). We do not sell
your data.
Retention: we keep enquiry data only as long as needed, then delete it.
Your rights: access, correct, delete, restrict, object, portability — email us to exercise
them. You can also complain to the ICO (ico.org.uk).