Boat Hire Terms and Conditions
When you request a booking via our website or at any of our boat stations, you are making an offer to hire a boat under these terms and conditions. You must be at least 21 years of age for Electric boat hire and at least 16 years of age for pedal, row or hammock boat hire at the time of booking.
Collection of the Boat: The Boat will normally be available at the time of your booking from our Boathouse in Fairlop Waters Country Park, . Priority is given to online bookings; please make yourself known to the staff at the Boathouse. Please note that as we may be waiting for boats to be returned by other customers, we cannot absolutely gurantee that your boat will be ready for you at the time you booked.
Instruction: Before you take over the boat, we will give you suitable instruction, demonstrations, and information on safety, how to operate the vessel and rules of the lake.
Navigation: You, the hirer, are in charge of the vessel and all those on board and agree to comply at all times during the hire with the Rules of Navigation as explained to you by our staff and contained within the information provided onboard the boat.
Security Deposit: Before embarking, you will be asked to pay a security deposit for your boat in cash or card, plus any outstanding balance of the hire charge.
Returning the Boat: The boat must be returned to the same location from which it was hired, and it is your responsibility to allow sufficient time to ensure timely return. If you return the boat late then you will be liable to pay 25% of the hourly hire charge for for every 15min of the delay in returning the boat. Should the boat be returned in a dirty and/or an untidy state, a cleaning charge of 50% of the deposit shall be levied.
Rights Reserved: We reserve the right to cancel the hire and refuse to hand the boat over to you if, in our reasonable opinion, you are unsuitable to take charge of the boat for any reason that may adversely affect the safety of any person, persons, or property. In this event, provided that you have fully complied with your obligations under this agreement, we will refund the deposit and any other monies which you have paid to the company, and the contract shall be discharged without further liability on either party. We reserve the right to immediately cancel and refuse to hand the boat over to you if you or any member of your party is or appears to be under the influence of alcohol or drugs. In such a case we shall be entitled to retain the hire charge already paid. We reserve the right to immediately cancel and refuse to hand the boat over to any single sex party who have not disclosed the fact to us at the time of booking. In such a case we shall be entitled to retain the hire charge already paid.
Termination of Hire: We reserve the right to terminate the hire at any time and repossess the boat if we have reason to believe that you are carrying more than people than the boat is licensed to carry, or if the person in charge of the vessel appears to be under the influence of alcohol or drugs, if you are not navigating safely, if you are not behaving responsibly, or if you have contravened any of the bylaws of the Navigation, or the terms of this contract. All monies paid, including the security deposit, shall be forfeited and no further claim shall be entertained by the company.
Accidents & Responsibilities: You are in charge of the boat and are responsible for it, its equipment, and its safe navigation. In the event of any accident or damage involving you or any other people or any property you must inform us immediately and obtain and record the name of any other boats and the names and addresses of any other people involved.
Breakdown: In the event of a breakdown of a motor boat hired by you, contact us immediately for assistance. You must not interfere with, adjust, or attempt to repair any part of the boat’s engine or controls.
Loss: Although the boat and its equipment are insured against many risks by the company you remain responsible for any damage or loss arising from your breach of the agreement, your deliberate acts, or from your negligence. You will be responsible for the cost of rectifying damage to the boat, or repairs to or replacing any items on the inventory which are missing or damaged at the end of the hire.
Liability: The company insures the boat against loss and public liability, but it will not be responsible to any loss, or damage, or injury to the hire party or possessions, howsoever caused.
Prices: The Company’s advertised prices are in pounds sterling and include Value Added Tax. The hire charge is payable to secure and confirm a booking. The balance of the hire charge, including Security Deposit may be payable on the day of hire. The Company reserves the right to correct errors in advertised or quoted prices at the time of booking confirmation.
Payments: Full payment for small boat hire is made at point of booking, either in person or through online booking. An increase in numbers can be made through the online booking system or in person on the day if additional boats are available. Reduction in numbers must be requested by direct contact from the customer, and any refunds will be processed only on final agreement.
Priority is given to online bookings where we can. During periods of high demand, we cannot guarantee the boat will be available immediately. During these periods the next available boat will be provided as soon as possible. Self-drive motorboats are only available for online booking during the week, but not at weekends or Bank Holidays. Self-drive motorboats are only available on a first come basis during these periods. Any delay in arrival of online bookings may result in your hire being shorter, particularly during peak periods, though we will try to provide your full hire wherever possible.
Cancellations or Changes to the Booking: If you need to cancel or change your booking you should advise the company by telephone. Changes in the date of your booking may be made at any time, but cancellations will not be permitted, instead you may move your booking to another date or time.
Cancelation by Us: In the event that the boat is not available, or navigation impossible on the day of hire due to circumstance outside our control (for example, adverse river conditions, navigational interruptions, damage, mechanical breakdown) we may cancel the agreement at any time and shall immediately refund you the hire charge and any other payments you have made.
Legal Matters: This Agreement shall be governed by the law of England and Wales. Any dispute arising under this Agreement shall be first submitted to mediation or failing that to arbitration under the British Marine Federation’s Dispute Resolution Scheme, which is approved by the Royal Yachting Association.
Images and Personal Data: On occasions photographs or video may be taken of our boats for publicity purposes. If you prefer not to be photographed, please make us aware. Any information taken about you will only be used in the purposes of administration and where it is required by law and will be held with subject to GDPR (General Data Protection Regulations).